Return & Refund Policy
We strive to provide complete satisfaction with every commercial furniture purchase. Review our formal return, refund, and replacement terms below.
Eligible Returns & 30-Day Window
Items are eligible for return within 30 days of confirmed freight delivery. To qualify, products must be unassembled, unused, and in their original commercial packaging with all hardware and assembly guides included.
How to Start a Return
To initiate a return, email SummitFurnitureSupply@proton.me or call +1 (805) 668-4922 with your order number and reason for return. Our support staff will provide an authorized Return Merchandise Authorization (RMA) and warehouse shipping address.
Refund Processing & Timelines
Once the returned item is inspected at our central facility, refunds are issued to the original credit or debit card within 5 to 7 business days. A confirmation email is generated automatically upon refund completion.
Damaged, Defective, or Incorrect Items
If you receive an incorrect or defective item, Summit Furniture Supply replaces the item or issues a full refund including shipping fees at no extra cost, provided claims are reported within 48 hours of delivery.
Customer Freight Responsibilities
Unless an item arrives damaged or incorrect, the customer is responsible for freight return shipping costs and ensuring proper packaging to prevent transit damage.
Cancellation Policy
We understand commercial schedules change. Our cancellation rules outline the exact process based on order fulfillment status.
You may cancel your order at any time before warehouse packaging and freight booking without penalty. Simply contact customer service with your order number. A full 100% refund will be credited back to your original payment card immediately.
If your order has already been dispatched with a commercial freight carrier, it cannot be recalled mid-transit. The order must be received and processed under our standard 30-day Return Policy, with return freight charges deducted from the refund.
All approved cancellations are processed electronically within 1 to 2 business days of request confirmation, with banking funds reflecting on your statement within standard card issuer timeframes.